It was beautiful and the best tribute and send-off that we could have had for my Step-dad! In the days that followed, they got me copies of the death certificate, followed up to see how we were doing, and sent weekly emails addressing the various stages of grief, which were immensely comforting. He did not want me to be stressed with having to make the arrangements when he knew that I would be fraught with grief. Resources. Closed Now. When my mother passed away in March 2019 The Neptune Society and their Arrangement Counselor Kristina Woody from the Sherman Oaks office made a really difficult time easier with respect and compassion. My mom didn’t have to jump through any hoops and was not inconvenienced in any way. She continued to be available to answer our questions after they completed their services we selected. Patrick, Thank you very much. This program is not financed by or connected in any manner with any governmental agency or veteran’s or other organization. Get information about Neptune Society of Northern California in Stockton, California. We would highly recommend Carolyn for her professionalism and caring during one of the most problem trying times of our lives. My mother in law contacted Neptune back in the ’90s to sign up for her arrangements and paid in full. Thanks, Wendy!! COVID-19 Update: FEMA may reimburse cremation expenses. I had the pleasure of working with Sherre Cook for... Read More. Sonnie, the... Read More. From the moment I called, on a Sat @4am, they... Read More. They are very nice, kind and very prompt... Read More, Very good! The Municipal Rose Garden in San Jose is a beautiful and lush garden with nearly 200 varieties of 3,500 plantings. Your concern and helpfulness were extremely comforting to us as we endured the loss of our loved one. I will never forget what she has done for me and my family. He always had a happy comment, which made each of us laugh, and that was good, during the sad and difficult time, of my husband’s passing. We and family now have a peace of mind that when the good Lord takes us home our arrangements on this earth are in good hands. Even though my mother in law paid in full years ago, they held to that contract and the only things I had to pay for were the death certificates if I wanted more. My loving husband had purchased his plan through Neptune Society... Read More, My loving husband had purchased his plan through Neptune Society several years ago before we were married and passed away in October 2017. Everyone at the Neptune Society was thorough and very sensitive to my needs. Click here for more information. We chose not to do the private boat, but did go to Ports O Call Waterfront Dining and got to see her boat go out and come back. That’s why I went to work for them a few years ago. Losing my partner of 23 years was very difficult, especially in a world where there is so much hate. Neptune is highly recommended. I had seen some of the reviews and was really scared because my mom had already been taken to them prior to me reading the reviews. Sorry to say but we are a “return customer” after our first family death eight weeks ago. When we went to retrieve her cremains the staff was wonderful. Very grateful. What happens if you can’t pay for funeral services in California? I thank Mariano for all that he has done. Our caring, professional team is here to assist you 24 hours a day. They were always available to speak with me if I had any questions or concerns. THANK YOU NEPTUNE. My father passed away on May 2019. You always read conflicting reviews but we had a great experience. I'm... Read More, My Dad passed. For that, we are very grateful and recommend this location to others…, I thought that Neptune and their staff were incredible. At a hard time, they were there... Read More. They gave us as much time as we wanted and as they slowly drove away, they played a song from one of his favorite groups. After seeing how the Neptune Society handled their passing, I (along with my entire family of 7) signed up for their services. This was one... Read More. Kelly and her staff at the West Covina office were very helpful in taking care of our Mother’s Final arrangements and keeping us in the loop of the sequence of events that lead to her final resting place. I understand how emotional, frustrated, impatient, and sometimes even unreasonable... Read More. She was patient and lent an ear when I just needed to tell someone about my pain and my experiences with my loved ones who had just passed. Carlos Calderon went above and beyond after my father passed... Read More. I  highly recommend these Neptune employees and services. This was one of the most difficult periods of my life and that of my sisters and my mother. The day we scattered his ashes at sea was exactly what my husband wanted. It would be illegal for me to accept a fee for preparing that application on your behalf. Very professional and curious men that showed up. Thank you again, Thank you for everything that you did for me after... Read More. When my loved one passed away in May 2019, I... Read More. I have used the services of the Neptune Society twice... Read More. had a meltdown and Jennifer was right there talking her through it. And the followup calls and materials have been through. The phone calls you made, Express your Sympathy with Flowers and Gifts, 4312 Woodman Avenue 3rd Floor Sherman Oaks, CA 91423, Call Now: (818) 946-2022 | It was an easy process. We appreciated her expertise... Read More. She knows the Veteran Association ‘s procedures and made the death in our family a chance for us to focus on our own grief and not the million little things that needed to get done. An excellent experience and it relives our minds about the... Read More. Bonus Fact 4: California is home to the world’s first McDonald’s in 1940. All my questions were answered. We deeply appreciate you. Our mother died suddenly, on a Saturday night of a long MLK weekend. Speaking now as the one who was helped, I can’t express enough how fantastic both Nicholas and Daisy were to me and my family. Learn More, 4312 Woodman Avenue 3rd FloorSherman Oaks, CA 91423, 463 North Azusa AvenueWest Covina, CA 91791, Whether you’re ready to purchase or just getting started on your preplanning journey, Neptune Society offers three convenient ways for you to learn more about cremation. Thank You! The gang at the Neptune Society in Santa Barbara helped... Read More. I knew that even the smallest problem could prove horrendous at the time of my father’s death, so when the doctor’s told us that the end was approaching after an illness & decline over many years, we called Neptune Society to find out ahead of time about the process. It was worth it. Even with our million phone calls and emails weeks after they were still answering and taking the time to make sure we understood. Any time I had a question, Carlos was readily available to help. Jennifer was so kind and understanding, as well as, the staff. Thank you! I highly recommend this... Read More, The Neptune Society is the best!!! Carlos Calderon was assigned our file and he was terrific. She was very articulate with her speech and gentle in her manner. I highly recommend this company for your loved ones. I was called at 3:30am on a sat am where this was not expected! In 1980, The Nautilus Society was founded as a subsidiary of the Neptune Society of Central California and shares the same ownership. Our family has worked with Neptune Society for 3 family... Read More. Get information about Neptune Society of Northern California in Belmont, California. My sister and I walked into the Neptune Society office, without an appointment, to inquire about their services. The person that helped us was so very understanding and... Read More. Our families experiences with the Neptune Society was 5-star service thanks to our customer service I cannot say with enough praise how happy we were... Read More, I cannot say with enough praise how happy we were with Neptune Society when our Uncle Jack died 3 weeks ago. In a time of serious and tragic loss, there are very few things that can truly bring comfort. Bonus Fact 3: A redwood tree named Hyperion in the Redwood National Forest is the tallest living tree in the world at 379.1 ft high. Whenever there was a question or concern a call to our contact was made and if he was busy within a short time he returned the call and answered our concerns or questions. Thank you so much! The representative was very nice and helpful and resolved my matter to my entire satisfaction. I am so relieved that nothing in our dealing with this company and their employees added to what was already a very sad & difficult time for our family. If you have a question, do not be afraid to speak up and ask! From the first call to the Sherman Oaks office to the assignment of the Funeral Director, Lauren Azuremare, and her Team, I was treated with the utmost respect and kindness. I want to tell the world about my experience of signing up with Neptune. They provided sensitive and professional services during a very difficult time. He also emailed documents to have signed and return, and also sent them by post just to be safe. I have nothing but praise for The Neptune Society and Kristina and have recommended them to family and friends who have asked about my experiences. My final plan is my plan. Carlos at the Sherman Oaks office went above and beyond to provide comfort and peace during this most painful time. I am grateful for a friend who turned me onto the Neptune Society. I highly recommend the Neptune Society. Three characteristics of the Neptune Society in Ventura, that best describes my experience. The insight and information he had to share with us throughout the process left us feeling very comforted and with very little questions. Neptune Society is the largest provider of affordable cremation services in the nation. This was our family's 2nd experience with Neptune Society and... Read More. Oregan Residents: Please note that in the State of Oregon, Funeral Board Rule 830-040-0000(3) requires our trade name include the identification of our funeral activity or function. If I leave a voice mail my call is immediately returned the next day OR an email is sent regarding the message I left. I would definitely recommend the Neptune Society – I was very impressed with the level of professionalism and care I received – Mr. ** was wonderful. He coordinated with the Cemetery (which is above and beyond his duties) to make sure the permit was written the way they needed it. Even let us... Read More. They were wonderful when I lost my mother. Not only did she comfort us, but she also made us feel like we were important and like we mattered. He gave us the reassurance and attention we so needed and was always easy to reach when we had questions. Alicia Jones, the funeral director at the Sherman Oaks office was also very courteous and prompt in all her communications. I highly recommend them. But Daisy helped us all the way through. Everyone was very helpful and guided me through the process of losing a loved one. (I have found it! Because he was ill and elderly, my father suffered so many indignities during his last few years and by placing a flag over him that way, it was as if it had all been restored. We contacted Neptune they came out within an hour of calling them. I’m so thankful. We paid extra to ride the boat for spreading ashes. Thanks to the loyal support of generations of families, we’ve now grown to 45 locations nationwide with continued expansion in the future. Belmont. 5260 Daniel J. Enea, Manager. Brandon ** was very professional and made everything clear and simple. Thanks to her a painful process was completed with care and the answers I needed. Who We Are. When my wife passed, I called the number and everything else just happened as it should. My mother and sister were very impressed with the dignity and respect that Neptune Society showed my family. Thank you Neptune society! They were very sensitive to our needs and graciously put up with our several changes of date. They not only explained the process, but they also seemed to really care. Very timely and really do everything that needs to be done. In times of great loss and a broken heart, Neptune Society comes through… no one wants to think about or deal with the loss of a loved one…Kelly Hamon at the West Covina is a professional and a calm presence in a time of complete upheaval. Please contact your local Neptune Society office for cremation prices, and to learn more about our cremation service. Arrangement Counselor CARLOS CALDERON was no less than incredible — respectful, understanding, patient, accommodating, compassionate. She said that they cleaned and dressed my dad, draped him in an American flag, as he was a proud veteran, when they took him out of the house She said they were so kind and so helpful. Thank you again on behalf of myself, my daughter and the rest of the family. The staff and everyone there was amazing during a very... Read More. Daisy greeted me to pick up my mom’s ashes and really listened to me and it meant a lot for someone to be there for me and listen to all the things that I’m going through, without judgment I was able to vent. Carolyn did a fantastic job for our family. My friends and family were so impressed that they’re looking at similar services. The passing of my father was very difficult for my mother, sisters and I, although we were ready, it was still a very difficult process. They were extremely patient as I organized his finances to pay for his cremation, not billing me while they waited, which most places do. Carlos, thank you so much for making the hardest and most painful time in my life so much easier. It was such a relief to not have to deal with those details in the midst of our sorrow at losing him. I saw the frustration and stress my nephews were going through to get their mom cremated who lived out if town. Edwin Garcia was professional and understanding. When I picked up my father’s Ashes he did not keep me waiting and he handled it in such a professional yet caring and pleasant way. I was under no pressure to upgrade to services (urns) I didn’t want and things were taken care of as stated. We appreciate you!!! I could not be more pleased with the heartfelt caring, concern, and wonderful service provided to my family during a very stressful and difficult time. Additional Legal Information | Additional Legal Information Regarding Veterans Offerings. Mary was very compassionate and knowledgeable. They gave me the 800# for the customer service to call, and everything worked like clockwork for me. Plan Ahead. Thank you for your thorough explanation of the laws and regulations surrounding the situation. Darrell never missed a beat in the midst of it all. All staff was extremely polite and helpful. When you choose the Neptune Society of Central California, you’ve put your trust in the right place. Very pleased with the service and proud of myself for controlling my own matters. Karen, My husband and I, fortunately, "signed up" for cremation services... Read More. Sometimes I called three times a day. Our family opted to go out on the boat for the ash-scattering…the crew was kind, attentive and very professional. For that, I can’t thank you enough. I am happy to attest to the time, attention, and care given by the staff at Neptune Sherman Oaks. It is sad to see the many negative reviews because my experience with this company has always left me feeling that they do truly care and try their best to work with the County and medical offices, both of which can cause delays beyond the control of a mortuary. My father passed away and it was unexpected. The person I talked to helped me so much when the nursing home kept telling me I had to get “the body” out within 4 hrs! Carlos provided excellent customer service. A little surprised at the bad reviews. Words cannot express our gratitude for the caring way in which you carried out Aunt Ann’s final wishes. We had a very good experience during a difficult time. Thank you Paul M. and team, you have my greatest respects and loyalty. My parents had prepaid arrangements with Neptune Society. Kathrine Lowe and Neptune Society were my right and left... Read More. To qualify for the California Indigent Burial and Cremation program, the deceased must have no estate from which to pay for a funeral, no family who can afford a service, and be ineligible for assistance from the Social Security or Veterans administration. My sincerest thanks to Neptune Society, Sherman Oaks, for caring... Read More. KELLY HAMAN, Services MGR is PRICELESS and made me feel like she was a part of MY family! Neptune Society took all my fear and worry away. I... Read More, Neptune Society took all my fear and worry away. I was under no time pressure if that was a concern for others. It was a pleasure doing business with the staff at this office. I became aware of The Neptune Society when I found myself unexpectedly the guardian of an elderly couple who was my neighbors. When a loved one passes it is difficult to deal... Read More. My mom died after a short illness and we didn’t have anything really planned. We were provided with information and support at all times. When you need our help and guidance, we’ll drive to you. 19 were here. Neptune Society of Northern California Location (415) 898-1868. Any questions we did have were answered very quickly and fully. In Southern California, The Neptune Society of Orange County has an agreement that covers Orange County. I would highly recommend it as they made a challenging time as easy as it could be. Wonderful experience, thank you…, The services that we received from Neptune Society for our... Read More. I felt I made the right decision for my husband, and I will be making the same arrangements for myself. As September 30, 2019, SCI owned and operated 1,477 funer… You simply need to call them ahead of time and let them know you are coming for a scattering. Found the experience very rewarding. Staff are compassionate and knowledgeable and take the time to go the extra mile. Kelly, you are an angel, truly! Was it expensive? The day my dad passed, they came out and could not have been more kind, considerate of all our feelings (there were several people there), respectful and professional. I run a business and I want to send this note on how professional and responsive Neptune has been during this process. Castle Rock Park, a state park of California along the Santa Cruz Mountains, is an idyllic woodland setting to hold your loved ones’ scattering. We called the number and Neptune took care of the rest, just like my father-in-law said they would. Very easy and fast. Thank you so much, Patrick and Neptune Society. My father died in 2015 and my mother in 2016, both in the Los Angeles area. My husband died on a Saturday and by Monday morning, I was working out the details with Wendy Moreno, who was patient, compassionate and walked me through the options. © 2021 Neptune Society. My father had made prearrangements with The Neptune Society. My mother passed away this past September 10, and from the removal of her remains to the delivery of her ashes, the Neptune Society has been nothing less than outstanding in service, helpfulness, professionalism, and most of all thoughtful customer service. My father purchased a plan many years ago, and unfortunately,... Read More. I had priced cremation services when I bought a vault earlier this year at a local cemetery. In a time of serious and tragic loss, there are very few things that can truly bring comfort. The Neptune Society handled every thing with delicate care and exceeded all our expectations to help us through this heartbreaking and difficult time. Check it out. We received a call the very next day from Neptune’s Debbie Morrow, and she did a thorough and thoughtful interview to finalize all the paperwork information needed. 26 check-ins. My experience with Neptune Society was wonderful from beginning to... Read More, My experience with Neptune Society was wonderful from beginning to end during this difficult time for my family. As such, in the State of Oregon Preneed Crematory Sales and Services are conducted under the trade name “Neptune Cremation Services.”, Neptune Society at Milmont Park – William Rafferty, Jr., Supervisor. A few days later, I spoke with Trevor B. at Neptune Society who explained the remaining steps, including the purpose of the death certificates. Arranger, John Tays, was extremely helpful and sensitive at a... Read More. He was great with communication and getting back to us on things in a timely manner. Jennifer Robinson was incredibly kind and efficient! Thanks to her we got by, a day at a time. During my first call with him, he explained every detail of what the process was going to be. Carolyn again took over and somewhat made it a little easier for me and our kids to get through this very very hard time in our family’s life. The park management does require notice and a permit, and you can hold a relaxing and meaningful scattering. I am extremely pleased and thankful for the way Neptune... Read More. It was important to us to enroll in the program and Neptune Society made it a simple procedure at a reasonable cost. All organizations have missteps, and how they are handled is more telling than when things go smoothly. The hospital contacted Neptune in Castro Valley. Thank you, Carolyn, for your help in time of need.... Read More, Thank you, Carolyn, for your help in time of need. Personally, I had a great experience with Neptune Society! Gave us to time to say goodbye. I am happy to attest to the time, attention, and... Read More. The two gentlemen who came to collect the body were professional, respectful, and made the experience as palatable as something like this can be. They were kind and caring and went above and beyond to help in every way. He was also available to help me over the weekend and called to check up on how I was doing, losing my grandma was so hard but thank you so much for making it easier. Also, advise having things handled before you pass, that way your wishes are carried out perfectly. It was very easy for them to decide what they wanted to do and just get it done. My mother left a month ago. I can highly recommend Neptune for everybody, especially if you alone later in life, you are taken care off and you don’t have to worry about anything. Kelly and her staff at the West Covina office were... Read More. It... Read More. ), State Population: 39,144,818, State Bird: California Quail, State Flower: Golden Poppy, State Tree: California Redwood, Bonus Fact 1: Castroville, CA is the Artichoke Capital of the World. Neptune Society of Northern California is proud to supply current, relevant information to our families. That was not that case at all. Thank you. Nydia and Debbie took care of us from beginning to end and guided us through all the decisions we needed to make. I have encouraged many of my friends and family members to reach out to Neptune Society. Great customer service. At a time of grief and having to make decisions... Read More. My father was picked up within a couple of hours, the team was courteous and professional. They were wonderful during a difficult and stressful time. I’m so satisfied with neptune in west Covina. Due to the 101 closure I took the train to Ventura and although my plan seemed a little crazy everyone was very supportive and clearly understood how much it meant to me and my family. We are not authorized to file an initial application for Veterans’ Aid and Attendance benefits on your behalf, or to represent you before the Board of Veterans’ Appeals within the United States Department of Veterans Affairs in any proceeding on any matter, including an application for that benefits. Had a good experience with Neptune Society (Sherman Oaks). It was extremely easy. The process was very smooth and we are so grateful to him for making things as easy as possible in the most difficult time. I was responsible for handling my parents’ affairs, and I can attest to the efficiency of The Neptune Society in handling our needs in both cases including the timely pick up of the remains. During one of the most painful and difficult times in... Read More. 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